Joshua H. Landau, President of IIS and PIC
IIS Executive Insights Innovation Expert: Chunka Mui, Futurist and Innovation Advisor
Society at large needs the insurance industry to become an even more powerful catalyst and lubricant for societal innovation. The opportunities for doing so are immense and the taking on of such a role is deep in the history and DNA of the industry. The time to do so is also ripe, given both societal need and the growing attention to corporate purpose on the part of investors, boards of directors and employees.
What are you most proud of accomplishing in your career?
Drake’s minor in risk management and insurance (RMI), offered through the College of Business and Public Administration, distinguishes itself by attracting students from throughout the University regardless of their major. A student can earn the minor by completing seven RMI courses that cover key components of risk management and insurance.
Ralph Mucerino, Principal, RPM Strategy and Management Consulting LLC
When I was asked to write about the customer experience, I wondered if I should take a textbook approach and focus on “just the facts.” I chose to take a blended approach by discussing some basic concepts of customer centricity and personal experiences as an insurance executive and consumer, starting with some recent consumer experiences.
IIS Executive Insights Life & Health Expert: Ronald Klein, Executive Director, BILTIR
The Risk Management and Insurance Program and the Actuarial Science Program at the Fox School of Business, Temple University prepares students to navigate shifting responsibilities and evolving complexities of managing risk in a multinational context. The Department of Risk, Insurance and Healthcare Management (RIHM) offers BBA, Master of Science, and doctoral degrees that train students for workplace excellence and careers in academia.