Mohit Rochlani, Director of Operations, IT and Change Management, IndiaFirst Life Insurance
Customers are moving towards self buying, service options increased call centre, whatsapp, portals, mobile apps, and communication though mail, SMS, Twitter. The future looks to bring edge computing, sale through embedded products, blockchain for smart contract management, AI for real time intervention and monitoring, intervening using IoT.
Tina Zink Pernie, Chief Operating Officer, CLM
In 2018, natural catastrophes wreaked havoc around the world. Windstorms caused massive losses in the United States, Japan and the Philippines. Droughts hit the United States and Europe, and unusually large wildfires caused devastation in California. Experts have suggested that at least a portion of the world’s global catastrophes in 2018 can be attributed to climate change.
Anuj Jaithalia, Regional M&A and Strategy, Asia – Assicurazioni Generali SpA
Evolution of digital technologies continue to reshape our lives, changing people’s behaviour and habits. The rise of digital ecosystem is delivering a connected customer experience and driving higher expectations for convenience, accessibility and value.
Ayodele Iyun, Head Business Development, Custodian Investment Plc.
The Nigerian insurance industry like most African countries is largely underdeveloped, and insurance penetration levels are very low by global standards. More so there is significant shortfall in promoting and developing the Personal lines insurance sector thereby leading to low (less than 20%) contribution in premium pooled from the country.
Quentin Coolen, Co-Founder, Waffle Labs
How the heck did I get here? A human rights lawyer by training, I spent most of my career in diplomacy – advising politicians and Nobel laureates, writing their speeches and negotiating international agreements between United Nations (UN) Member States.
Lawrence Cheng, Managing Director, Peak Re, Hong Kong
ILS (insurance linked securities) are continuing to break records and are becoming the mainstream capital provider for property catastrophe (re)insurance. According to Aon Securities, the ILS market has grown from US$ 17bn in 2006 to US$ 97bn in 2018 representing 16% of the total reinsurance capital. The four most common form of ILS, Cat Bonds, Sidcars, ILW and Collaterlised Re have all grown over the years.
Ditte Deschars, Member of the EMEA N/E Management Team and Leader of the Nordic Team, Willis Re
Client Advocacy in the service industry is about providing continuous value to your client, understanding the client’s evolving needs and demands and ensuring your team and service offering is constantly aligned.
Timothy Galloway, Regional Head of Liability, Allianz Global Corporate & Specialty SE
Peter Banthorpe, Managing Director, UK, RGA
Mital Patel, Business Development Director for UK Actuarial Outsourcing, Willis Towers Watson
This research includes some foundational pillars, whilst most simple at their core, should apply in formulating any strategy for creating a successful and sustainable business.
