Oliver Wyman’s latest in the Reset4Value series helps leaders power their business for sustainable growth. Here, we share how leaders can leverage their firm’s culture strengths, enhance the capabilities that matter most, and unlock scarce investment dollars to fund them appropriately.
Ralph Mucerino, Principal, RPM Strategy and Management Consulting LLC
The panel discusses the future of the chief underwriting officer in the insurance industry and how the position will evolve going forward.
Today, in most insurance organizations the underwriting function is fragmented into market segment or lines of business. These profit and loss centers drive demand for product, and technology solutions for their areas. Although this model can encourage internal competition and tactical success, it has also resulted in fragmented underwriting processes, operations, data and systems. As a consequence, insurers are left with IT environments and operations that are costly to maintain and difficult to change. They also lack the resources needed to drive strategic investments.
Ralph Mucerino, Principal, RPM Strategy and Management Consulting LLC
When I was asked to write about the customer experience, I wondered if I should take a textbook approach and focus on “just the facts.” I chose to take a blended approach by discussing some basic concepts of customer centricity and personal experiences as an insurance executive and consumer, starting with some recent consumer experiences.
A discussion group on talent was held at the Global Insurance Forum at the InterContinental Hotel Berlin, Germany on July 9th & July 10th, 2018.
This group discussion covered topics on talent acquisition, training and development, gender equality and traditional career paths patterns, as well as focused on the millennial generation emerging in the workforce: development programs, the talent gap, and the interaction between industry and academia to develop future insurance leaders.
