What did being named an RGA Leader of Tomorrow mean to you?
Drake’s minor in risk management and insurance (RMI), offered through the College of Business and Public Administration, distinguishes itself by attracting students from throughout the University regardless of their major. A student can earn the minor by completing seven RMI courses that cover key components of risk management and insurance.
Michael Morrissey, Special Advisor, International Insurance Society
Ralph Mucerino, Principal, RPM Strategy and Management Consulting LLC
When I was asked to write about the customer experience, I wondered if I should take a textbook approach and focus on “just the facts.” I chose to take a blended approach by discussing some basic concepts of customer centricity and personal experiences as an insurance executive and consumer, starting with some recent consumer experiences.
IIS Executive Insights Regulation Expert: William Marcoux, WCM Advisory LLC
IIS Executive Insights Life & Health Expert: Ronald Klein, Executive Director, BILTIR
Introduction
