Ben Harris, Sales Relationship Team, Senior Manager, KPMG

In this year’s Edelman Trust Barometer, as with previous years, the research points to the importance of trust within the financial services sector. Despite this, it finds that only two of the five major financial hubs are trusted. More broadly, it sees a fall in trust across business, government, NGOs, and media so rebuilding trust within insurance, or any sector for that matter, is going to be more challenging today with the additional headwind of society seemingly placing less faith in each other.

Dónal Corcoran, Executive Vice President, Head of Consumer Insurance, AIG

Suzy Scanlon, SVP, Global Information Technology, RGA 

Kamilla Svajgl, Financial Risk Management Principal, Milliman

Mercedeh Firoozbakht, Reinsurance Underwriter, Amin Reinsurance Company

Emerging technologies present fascinating opportunities, but as with all new developments, they also create challenges. Throughout human history, we have always been able to learn & adapt & these new technologies afford us the chance to do so once more.

Alissa Holz, Head of Business Development, ANZ, RGA

The proverb “innovate or die” has become a mantra for companies all around the world. Many financial services companies are investing in “InsurTech” and innovation hubs. The fact that these are often outsourced or facilitated through external investments, highlights an unfortunate challenge within the current structures. There appears to be either a lack of capability and/or willingness to genuinely commit to organizational innovation particularly within the life insurance industry.

Alka Gautum

Alex Lucas, Senior Vice President and Head of Manulife Insurance, Manulife

Ensure you define your strategy in terms of efficiency and customer value, then leverage design thinking and workforce planning to evolve your organization and protect against disruption.

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Dawn Miller, President & CEO, AXA US

Clemens Philippi, Regional Manager, Market Management, AGCS Asia